Business Process Management (MASTER)

Objective of this course is to give the students knowledge about different contemporary approaches to business process management. The focus is on the business aspects and practical application.

Introduction to digital transformation and BPM
Identifying, modeling, analyzing and redesigning business processes
Continuous process improvement methods
Gamification
Optimizing processes with ERP solutions, BPM suites and robotic process automation
Process mining
Setting-up a process support organization
Measuring and controlling business processes
Business process reference models
Change management
BPM and organizational culture